Live Reporting
Edited by Marita Moloney and Dulcie Lee
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Thousands reports bank outages, with some saying cards declinedpublished at 10:04 BST
Tom Gerken
Technology reporterAs we said a little earlier, there are now reports that customers of several banks are also
facing issues.Lloyds, as well as its subsidiaries Halifax and Bank of Scotland,
are all facing thousands of reports of outages, according to Downdetector.People have reported being unable to log in to their online and
mobile banking apps, and there are also reports on social media that some
people have had card payments declined – although the BBC has not been able to
independently verify this.It is also not known whether this is linked to the Amazon Web
Services outage, or a separate issue.Lloyds has been approached for comment.
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Huge number of apps and sites named in outagepublished at 09:55 BST
Tom Gerken
Technology reporterIt’s hard to say just how many apps have been knocked out by this,
but suffice to say it isn’t a short list – at least according to Downdetector,
a site where people report outages:- Snapchat
- Zoom
- Roblox
- Clash Royale
- My Fitness Pal
- Life360
- Clash of Clans
- Fortnite
- Canva
- Wordle
- Signal
- Coinbase
- Duolingo
- Slack
- Smartsheet
- PokemonGo
- Epic Games
- PlayStation Network
- Peloton
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Rocket
League… the list goes on and on
Even the website for the UK’s tax authority HMRC is named as not
working properly – and when we tested it, it displayed an error message.Of course, remember these are just reports. It is possible that
many of these platforms may be working well for some but not others. -
Have you been affected? Get in touchpublished at 09:49 BST
How is the disruption to internet services and apps affecting you?
You can get in touch in the following ways:
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7756 165803 , external
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Your contact details will never be published.
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What is Amazon Web Services?published at 09:43 BST
Liv McMahon
Technology reporterAmazon Web Services (AWS) is the tech giant’s cloud computing
division, and its infrastructure underpins millions of large companies’
websites and platforms.Many of the apps on your smartphone are actually running on AWS
data centres.In an update on its service status page where it highlights any
problems, it said it could confirm “significant error rates for
requests” to one of its endpoints for services in its US-EAST-1 region. -
Customers at several banks also reporting problemspublished at 09:39 BST
Banks are also apparently affected by the outage, including Halifax, Lloyds and the Bank of Scotland, according to Downdetector.
As a reminder, Amazon Web Services powers much of the infrastructure behind many websites, which is why the impact is so widespread.
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AWS engineers working to fix issue and find causepublished at 09:34 BST
Amazon Web Services (AWS), which is part of the retail giant Amazon, says in an update on its status page there are “increased error rates and latencies for
multiple AWS Services in the US-EAST-1 Region”.Engineers are “immediately engaged and are actively working on both mitigating the issue, and fully understanding the root cause”, it adds.
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Dozens of websites apparently affectedpublished at 09:29 BST
Breaking
User reports of issues affecting platforms are spiking, according to platform outage monitor Downdetector – with more than 5,000 issues flagged by Snapchat users.
Here’s some of the brands users are reporting issues with:
Image source, DownDetector -
Snapchat and Duolingo among major apps down in Amazon internet services outagepublished at 09:26 BST
Breaking
Many of the world’s biggest apps including Snapchat, Duolingo and Roblox have gone down, in what appears to be an issue affecting Amazon Web Services.
The BBC has approached Snapchat and Amazon for comment.
This is a breaking news story, stick with us.
